Frequently Asked Questions
Everything you need to know about your Kirstin Ash order, shipping, and jewelry care.
What materials are used in Kirstin Ash jewelry?
Our jewelry is crafted using high-quality materials including 18k gold vermeil, 18k gold plating on sterling silver, and solid 9k or 14k gold. Each piece is designed for longevity and beauty.
How long does shipping take?
Domestic orders typically arrive within 2-5 business days. International shipping times vary by location but generally take 5-10 business days via our express courier partners.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Does my jewelry come with a warranty?
Yes, all Kirstin Ash pieces are covered by a 6-month manufacturing warranty. This covers any defects in materials or workmanship, but does not include general wear and tear or improper care.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in its original pouch or a cool, dry place when not in use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free installment options like Afterpay and Klarna for eligible regions.